Refund Policy
Effective Date: May 12, 2025
At Old Souls Collection, we strive to ensure your satisfaction with every purchase. Please review our refund policy below:
Eligibility for Refunds
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Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 10 days of receiving your order. Provide photographic evidence and a brief description of the issue to facilitate the refund process.
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Incorrect Orders: If we mistakenly ship the wrong item, we will arrange for a return and issue a full refund upon receipt of the returned product.
Non-Refundable Items
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Change of Mind: We do not accept returns or offer refunds for items purchased due to a change of mind. Please ensure you are satisfied with your selection before completing your purchase.
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Custom or Personalized Products: Items that have been customized or personalized are final sale and not eligible for refunds unless they arrive damaged or defective.
Return Process
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Contact Us: Reach out to our customer service team at
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theoldsoulscollection@outlook.com within 10 days of receiving your order.
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Provide Information: Include your order number, a description of the issue, and photographic evidence if applicable.
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Return Authorization: If your return is approved, we will provide instructions for returning the item and issue a prepaid shipping label if applicable.
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Refund Processing: Once we receive the returned item, please allow up to 10 business days for your refund to be processed.
Contact Information
For any questions or concerns regarding our refund policy, please contact us at: