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Terms and Conditions

Effective Date: May 12, 2025

Last Updated: May 12, 2025

Welcome to The Old Souls Collection. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General Information

2. Products and Availability

  • Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not warrant that the descriptions are error-free.

  • Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products purchased per person, per household, 

3. Orders and Acceptance

  • Order Process: By placing an order, you make an offer to purchase the selected items. We will send you an order confirmation email once your order has been received.

  • Order Acceptance: Your order is not accepted until we dispatch the products. We reserve the right to refuse or cancel any order at our discretion.

4. Pricing and Payment

  • Pricing: All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.

  • Payment Methods: We accept payments via [list accepted payment methods, e.g., credit card, PayPal, Afterpay].

  • Payment Security: We use secure payment gateways to protect your payment information.

5. Shipping and Delivery

  • Shipping Fee: We offer a flat-rate shipping fee of $10 AUD for all orders within Australia.

  • Delivery Time: Standard delivery times apply, typically ranging from 3 to 7 business days, depending on the destination.

  • Order Processing: Orders are processed within 1 to 3 business days.

  • Tracking: A tracking number will be provided once your order has been dispatched.

6. Returns and Refunds

  • Change of Mind: We do not accept returns or exchanges for change of mind.

  • Faulty or Damaged Items: If you receive a faulty or damaged item, please contact us within 14 days of receiving your order. We will provide instructions for returning the item and offer a replacement or refund as per Australian Consumer Law.

7. Intellectual Property

  • Ownership: All content on our website, including text, images, and logos, is the property of The Old Souls Collection and is protected by Australian and international copyright laws.

  • Use of Content: You may not use, reproduce, or distribute any content from our website without prior written permission.

8. Limitation of Liability

  • General Limitation: To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from your use of our website or products.

  • Australian Consumer Law: Nothing in these terms and conditions excludes, restricts, or modifies any rights or remedies you have under the Australian Consumer Law.

9. Privacy and Data Collection

  • Privacy Policy: We collect and use your personal information in accordance with our Privacy Policy. Please review our Privacy Policy for details on how we handle your data.

10. Governing Law

  • Jurisdiction: These terms and conditions are governed by the laws of the State of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

11. Changes to Terms and Conditions

  • Modifications: We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on our website with an updated effective date.

  • Customer Notification: We encourage you to review these terms periodically to stay informed about our policies.

12. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at:

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